Please read and follow our returns procedures to ensure that any items that you need to return are dealt with in the fastest way possible.
After shipping the item will require to be returned as instructed. The reason that instruction is required is that we ship from multiple locations and any goods must be returned to the correct address to be inspected and accepted for return.
In order to make any return as fast and easy for our customers as possible, please do not return items without first receiving instructions as this can cause delay in dealing with your request and processing any refund.
Contact us within 14 days of receiving your part by email on firstname.lastname@example.org or by raising a ticket from the menu above. We use this ticketing system and email for this process because it is actually faster than the phone, more accurate and allows us to send you details that you can simply copy and paste that reduces errors.
We also need to be able to track returned items and tie them up so as to process any exchange or refunds. Not having this tracked can cause delay.
Please do not phone to arrange a return as we can only deal with any returns by email
- Clearly tell us why you wish to return the item
- Your order number
If the item is damaged a photograph attached to the email does help to speed things up.
You will need to pay for the return postage unless the item is damaged or faulty.
We will contact you with instructions on how to return the item and to where.
Usually this is within a few hours of receiveing the request but please do allow additional time at weekends and public holidays.
Once we receive the items to be returned they will be inspected by a member of staff to ensure that they are in good condition, unused etc and can be accepted for return.
After the item clears this process you will ne notified and any refund or replacement will be issued.
Please Do Not
Return items without contacting us first
This can cause issues where we will not know where the item is and this can delay any replacement or refund considerably as we try to track down items, if this is possible.
Return items that have been fitted and used
We cannot evaluate items that have been fitted as being good or not therefore any items that have been fitted we will largely be unable to exchange or refund. All our returns are evaluated by an experienced appliance engineer to detect any signs of use or failure.